Password recovery does not work [CLOSED]

Questions, glitches, bugs and crashes
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doff
Posts: 3
Joined: Tue Mar 15, 2016 1:24 am

Password recovery does not work [CLOSED]

Post by doff » Tue Mar 15, 2016 1:27 am

Good day,

I have lost my password for the forums and tried to recover it.

Entered the username (don), the email and got a link back in the email to reset the password.

Yet the link does not work. I get

"The activation key you supplied does not match any in the database."

Could you please check?

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mike
Posts: 1060
Joined: Thu Jul 16, 2015 5:35 am
Location: Exeter, UK

Re: Password recovery does not work.

Post by mike » Tue Mar 15, 2016 3:24 am

Hi don :)

Oh shi-... it was harsh to wake up and read a notification mail with phrase "Password recovery does not work",
firstly I thought about OSX KeychainServices and network passwords stored there, about some terrible issue in Files :D

I'll try to fix that forum error today.

Mike.

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mike
Posts: 1060
Joined: Thu Jul 16, 2015 5:35 am
Location: Exeter, UK

Re: Password recovery does not work.

Post by mike » Tue Mar 15, 2016 3:43 am

Can't reproduce it on test user - resetting and activation worked ok, sent a new password in PM.

don
Posts: 134
Joined: Sat Jul 18, 2015 11:03 am
Location: Sydney, AU

Re: Password recovery does not work.

Post by don » Tue Mar 15, 2016 9:32 am

I tried again and it worked.

The attempt this morning has not worked.

Apologies for the trouble!

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